Terms & Conditions

TERMS AND CONDITIONS

[box type=”note” style=”rounded” border=”full”]Customers are asked to carefully read our Terms and Conditions below [/box]

 

PAYMENT OF ORDER..

 

a) Customers are required to pay a 50%  NON -REFUNDABLE deposit on the date of ordering all bridal gowns, bridesmaids gowns , proms and accessories.

 

b) No goods may be removed from the premises until full payment of the order has been fulfilled. I n cases where a cheque is paid, goods will not be released until the cheque has been cleared by the bank ,which could take up to ten working days, unless it is supported with a valid cheque guarantee  card to the value of the amount required.

 

ALL GOWNS REMAIN THE PROPERTY OF CHERISH BRIDAL UNTIL PAID FOR IN  FULL.

 

c) Customers should retain their sales contracts, and any other receipts as proof of purchase, and be sure to have read this TERMS AND CONDITIONS NOTICE and fully understand its requirements.

CHERISH BRIDAL has such terms to protect its business regardless of  your circumstance.

 

d) All items purchased are non-returnable/refundable.

 

CANCELLATION OF ORDERS..

 

a) Customers who cancel their sales contract are NOT entitled to a refund of ANY monies already paid upto and including the cancellation date.

 

Please be aware that once gowns are ordered minimum cancellation periods from suppliers apply to Cherish Bridal , and under NO circumstances can this be changed.

Dress orders will still have to be paid for  in FULL  , if the wedding is cancelled  for whatever reason ,costs will still be incurred to  the suppliers and  to CHERISH BRIDAL   –  regardless of  ANY circumstance.

 

SALE GOWNS/ACCESSORIES  BOUGHT  CANNOT  BE  RETURNED OR  ANY  MONIES  REFUNDED. SOLD AS SEEN.

b) For reasons of hygiene  ALL accessories – – (tiaras,hair slides,fascinators) – including shoes ,  which have been removed from the premises once paid for cannot be refunded or exchanged .

c) Shoes ordered for sizing must be tried on in store so they can be exchanged in the condition received and within the time period set by the supplier if another size/style is required.

 

 

SIZING

 

a) Gowns are ordered in standard sizes. Please be aware that gown sizes are different to that of high street sizes.

Please note : Gowns are MADE TO ORDER , AND ARE NOT MADE TO MEASURE.!

After the sales order contact has been signed and order placed ,Cherish Bridal CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.

 

 

ALTERATIONS

 

a) The price of garments EXCLUDES all costs in respect of alterations or fitting work howsoever this service is provided.

 

b) Regrettably, cherish bridal cannot provide an exact delivery date for garments, but customers can expect their First  fitting  to

be normally carried out  approximately 4 weeks before the wedding ,unless the sales order is for a ‘SHORT ORDER’ or late order, in which case first fittings may be carried out during the week of the wedding and possibly even the day before.

c) Gowns are designed to be worn with underwear, a suitably structured bra/lingerie is advisable but at the customers personal choice.

d) It is ESSENTIAL that customers bring their wedding shoes and any underwear being worn on the wedding / prom day to their fitting appointments.

 

e) Cherish Bridal offers a fitting and alterations service ,but it is an independent service  to the shop provided by a fully experienced and competent alterations specialist.

Fittings and alterations works may be carried out elsewhere if required, customers are not obliged to use the services provided by Cherish Bridal.

 

f) Customers are asked to  settle any balance due by the date of the gown arriving in store, before alterations are carried out -a  letter or phone call will be sent to inform the customer of the gowns’ arrival instore.

Balances  MUST be settled  BEFORE the date of the first fitting at the very latest.

 

No fittings will be carried out on gowns that are not fully paid for by the date required.

 

g) Customers are asked to make themselves available for all fittings and alterations when reasonably required and should be prepared to attend for at least four fittings.

 

h) After the sales order contact has been signed and order placed ,Cherish Bridal CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.

Please note :that if customers have a significant change in body shape or weight  following the sales order being placed ,it is their responsibility to inform Cherish Bridal as soon as possible.

It is not policy to take in gowns by any more than one dress size (maximum 2”) as this could adversely affect the style and look of the gown. It is at the customers risk if more than this is required to be taken in.

Letting out of all gowns is also not advisable, and is at the risk of the customer should they decide on this requirement for their gown.

Advice taken from the alteration specialist is also taken at the customers own risk and personal choice ,the specialist cannot be held responsible for any decisions  made about the alteration of any garment which are deemed unsatisfactory after any alterations are completed , if the customer requested them .

 

I ) Fitting days may be restricted  to certain days due to the nature of the specialist being independent to the store, customers will be advised on booking their fittings as to when the specialist is available ,every endeavour will be made to accommodate the customer s requirements.

 

j) Customers are advised that if they do not require the  alterations service provided instore and wish to take their garments elsewhere that they inform the store as soon as they have decided   , as Cherish Bridal will not be held responsible for alterations having to be done by another specialist  too close to the wedding date .

 

K ) Any gowns purchased from another store and brought to be altered at CHERISH BRIDAL will incur a fee of £5.00 per Bridesmaid and £25 per wedding Gown.

Gowns can be steamed at customers request , at their own risk.

 

NON-COLLECTION OF GOODS.

 

a) If customers do not collect their goods within 3 months of the wedding date then the contract will be deemed cancelled without any further notification and any monies paid will not be refunded.

Gowns will be put into the shops stock to be re-sold.

 

COLOURMATCHING.

a) Cherish bridal is not able  to  guarantee  the colour matching of individual bridesmaids unless the order for all garments is placed   all  on  the same order date.

Colour matching is more difficult when garments are ordered  at different dates there will be a better chance that all the garments will match if cut from the same fabric roll.

 

b) Cherish bridal is unable to guarantee fabric swatch matches with instore garments due to fabric changes .

Swatches should be regarded as indication only.

This applies to all fabrics,laces,beading,and any other trimmings or embellishments.

c) Shoe dyeing  service – customers should be aware that certain shoes will not be suitable for this service.

Cherish bridal is not responsible for results/colour match of any shoes dyed against any advice given.

 

 

LIABILITY.

a) Should the store breach its obligations under this aggreement,its liability is limited to any direct loss incurred by the customer arising from such breach.

 

The store will NOT be liable for any breaches caused by circumstances outside Cherish Bridals control,including ,but not restricted to acts of god , war, riot ,terrorisim,malicious damage,fire ,flood or storm.

 

[box type=”note” style=”rounded” border=”full”] THE TERMS AND CONDITIONS OUTLINED ABOVE DO NOT IN ANY WAY AFFECT THE CUSTOMERS STATUTORY RIGHTS.[/box]

 

 

 

 

 

 

 

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